We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. Regrettably, returns cannot be accommodated for sale items or gift cards. Please note that we are unable to offer free shipping labels for orders involving cross-border transactions, and we regret to inform you that we are unable to refund shipping costs.
To start a return, you can contact us at info@decorapaws.com
If your return is accepted, you will need to ship the product back to us. We will then provide instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@decorapaws.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@decorapaws.com
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